HELP:

1. Do I need to have text messaging enabled?
2. Does my phone need to be Internet enabled?
3. How do I send a text message and download a wallpaper, step by step?
4. I have sent in a keyword to download wallpaper (ex. ME131) but didn't get anything back
5. I have sent in a keyword, received a response, and replied with: "ME131 Y" but didn't get a WAP link with wallpaper.
6. I have received a link. I clicked on it or chose "Go to", and the wallpaper is displayed on the screen -- now what?
7. I can't find my download.
8. I got a message saying, "Sorry, we don't support your phone at this time." What do I do?
9. Do the products I download expire?
10. Do I get charged for downloading?
11. Which carriers do you support?
12. I got a new phone. Can I transfer my downloads?
13. How will I be billed? Do I need a credit card?

Do I need to have text messaging enabled?

BHG sends your products via text messaging. You might need a subscription plan that includes text messaging if you don't have it yet. In this case you will need to call your provider. Enabling only text messaging will allow you to participate in polls and quizzes, and to have tips and hints sent to your phone. If you would like to download wallpapers, your phone also needs to be Internet enabled (see below). Text-only services are available on: Sprint, T-Mobile, Cingular/AT&T, Verizon, Nextel, and Midwest Wireless. Please note that wallpapers can only be delivered to Sprint, T-Mobile, and Cingular/AT&T customers.

Does my phone need to be Internet enabled?

If you want to purchase BHG color wallpapers, your mobile phone has to be Internet enabled. In order to download a wallpaper you will be sent a link to click on. For all other products you only need text messaging enabled.

How do I send a text message and download a wallpaper, step by step?

1. On your cell phone, press the "Menu" button.
2. Select the option for "Messages" or "Messaging".
3. Select the option to "Send message" or "Create message".
4. It may present a number of message options to choose from -- if so, then select "Text message".
5. Your phone now may ask you to enter a number (you can tell this if it says "To:" or "Mobile #" in the field). If that is the case, enter in the "To:" number on the storefront (96636) and then hit "OK".
6. Otherwise, it is asking you to "Compose a message" or "Enter message". If so, enter the "keyword" (for example, ME112) for the image you want to buy. Here is how to enter the keyword:

• Each key on the phone has three letters associated with it. Press a key two times if you want the second letter on the key to appear. For example, to text in the letters "ME", you will need to hit the number 6 one time, and then the number 3 twice. Then, to enter in the numbers, you will have to select "Numeric" or "Numbers" from the "Options" list. You can then enter in the numbers "112" as you would when dialing a normal telephone.
• Once you hit enter, if your phone has not yet asked you for the "To:" field, it will do so now. Enter in 96636 now.

1. Click on "Next" or "Send". The message will now be sent.
2. You will then receive a message asking you if you accept the charges associated with the content. To accept, hit the "Reply" button, and then repeat the above process, but make sure that you have a space, followed by a "Y" after it. So, to accept the charges for content piece ME112, you will need to reply "ME112 Y" (with a space between the ME112 and the Y").
3. Next, another message will be sent to your phone. This message has the WAP link in it, which is what will go to your phone's Internet browser and download the picture you have purchased. A WAP link looks like a URL you may see on an Internet Web page. It usually begins with "http://". To select and activate the link, either select "Go" or use your arrow keys to highlight the link and press "OK".
4. Your phone's Web browser will now open, and the download will begin.
5. If you are asked if you would like to save the image, select "Yes".
6. The image will then be stored in a folder in your phone called "Downloads", "Images", or "Multimedia". You can access this folder via the main menu. Once there, you can highlight the name of the image you just downloaded, and by hitting "Options" can choose "Set as wallpaper".
7. Your phone is now displaying a beautiful image for you to enjoy wherever you are!

I have sent in a keyword to download wallpaper (ex. ME131) but didn't get anything back.

• Make sure there are no spaces between characters.
• Make sure that you have sent your request to 96636.
• There may be network congestion from the carriers that keeps you from receiving messages from BHG. Please be patient.

I have sent in a keyword, received a response, and replied with: "ME131 Y" but didn't get a WAP link with wallpaper.

• Make sure there is one space between the keyword: "ME131" and a "Y".
• Make sure that you have replied to 96636.
• Make sure you checked all of your folders. Depending on your handset, the WAP link can be stored on your phone in "Inbox", "Browser messages", "Service message", "Push messages", or other. If you still can't find the link, please contact your carrier so they can give you directions.

I have received a link. I clicked on it or chose "Go to", and the wallpaper is displayed on the screen -- now what?

• You can save this image to your phone by going to the Options menu.
• If there is no Options menu but there is a menu "Home", your image has been automatically saved in your media folders ('Images" or "Pictures" or "Graphics" depending on your phone).

I can't find my download.

Did you save the item to your phone? Some phones require this after downloading wallpapers and ringtones. Please check all media folders on your phone or contact your carrier.

I got a message saying, "Sorry, we don't support your phone at this time." What do I do?

Let us know your carrier and phone model so we can add it. Feel free to e-mail us at ws-cs@goldpocket.com.

Do the products I download expire?

Any product you download from BHG is yours to keep and will not expire.

Do I get charged for downloading?

In addition to BHG 's charge for your items, you may be charged by your carrier for data transfer. Many plans offer or include a monthly allowance of data transmissions or may even provide for unlimited downloads.

Which carriers do you support?

• Text products (coming soon): Sprint, T-Mobile, Cingular/AT&T, Verizon, Nextel, and Midwest Wireless
• Wallpapers: Sprint, T-Mobile, and Cingular/AT&T customers

I got a new phone. Can I transfer my downloads?

Currently you can't transfer your products to another phone.

How will I be billed? Do I need a credit card?